FAQ
Frequently Asked Questions
- Request for a Quote
- Technical Support
- After-sales Support
- Feedback and Suggestions
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How can I request a quote for my project?
To get an instant quote, you can use our online quoting platform. Simply upload your CAD file, and you'll receive a detailed estimate including lead time and design for manufacturability (DFM) feedback.
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What information do I need to provide for a quote?
For an accurate quote, please provide your CAD design files, specific material requirements, desired surface finishes, and any other details relevant to your project.
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Can you help with technical support?
Yes, our team is ready to assist you with any technical questions or challenges you may face. Reach out via our email, and we will respond promptly.
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What is your after-sales support process?
After you receive your products, we provide dedicated after-sales support to address any concerns or questions. Your satisfaction is our priority, so feel free to reach out at any time.
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How do I reach you for further inquiries?
You can reach us by phone at +86 13316641491 or email us at info@apexrapid.com. Alternatively, you're welcome to visit us at our facility located at: No. 66, Songgang Second Industrial Village, Songgang Street, Bao’an District, Shenzhen.
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What file formats do you accept for CNC machining projects?
We accept a variety of file formats including STEP, IGES, and SolidWorks files. If you have a different format, please contact our technical team for assistance.
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Can you machine complex or intricate designs?
Yes, our advanced CNC machines are capable of handling complex and intricate designs with high precision. Please provide detailed drawings or models for evaluation.
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What materials can ApexRapid work with?
We work with a wide range of materials including aluminum, steel, brass, titanium, and various plastics. For specialized materials, please consult with our team.
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How do I ensure my design is compatible with your CNC machines?
You can refer to our design guidelines available on our website or contact our technical support for personalized advice to optimize your design for CNC machining.
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Do you offer prototyping services before mass production?
Yes, we offer rapid prototyping services to help you validate your designs before proceeding to full-scale production.
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What is your policy on defective or non-conforming parts?
If you receive parts that do not meet the agreed specifications, please notify us within 14 days. We will assess the issue and offer a replacement or refund as appropriate.
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How can I track the progress of my order?
You can track your order status through our online customer portal or by contacting our after-sales support team.
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Do you provide warranties on your machined parts?
We stand by the quality of our workmanship. Specific warranty terms can vary by project; please refer to your contract or contact us for detailed information.
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Can I make changes to my order after it has been placed?
Changes can be made depending on the production stage. Please contact our after-sales support as soon as possible to discuss any modifications.
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What payment methods do you accept, and are there financing options available?
We accept various payment methods including bank transfers, credit cards, and PayPal. For large orders, financing options may be available upon request.
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How can I provide feedback about my experience with ApexRapid?
We value your feedback. You can share your thoughts through our online feedback form or by emailing us directly at contact@apexrapid.com.
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Will my suggestions influence future services or offerings?
Absolutely! We continually strive to improve and expand our services based on customer input.
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Can I request a service that is not currently listed on your website?
Yes, please let us know your specific requirements, and we'll assess the feasibility of accommodating your request.
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Do you have a referral or loyalty program for returning customers?
We appreciate our loyal customers. Please contact us to learn about any current programs or discounts available.
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How does ApexRapid handle complaints or negative feedback?
We take all feedback seriously and aim to resolve any issues promptly. Please reach out to our customer service team to address any concerns you may have.